Dave Poeschl
Dave has been leading the advancement of remote member service at UW Credit Union for eight years. His work includes guiding a transition from an on-prem phone system owned by IT, to a Contact Center as a Service platform owned within his member service team. His passion for customer/member experience began as a Badger, studying Consumer Science Behavior at UW-Madison. Prior to supporting UW Credit Union in their growth to $5B and beyond, Daves journey included leadership of North American contact center and technology operations with Kimberly-Clark and Kelloggs. Dave serves as a member of Americas Credit Unions Ops MX Member Resources Committee, and as a member of the UW E-Business Consortiums Future of Contact Center Steering Committee.
